JiliLive Privacy Policy

1. Introduction

1.1 JiliLive ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players who use the JiliLive online gaming platform at jillive.app. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

1.2 This policy is intended to comply with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. It also reflects our commitment to transparency and fair data handling practices.

1.3 This Privacy Policy should be read together with our Terms & Conditions, which are available at jillive.app/terms-conditions, and our Responsible Gaming Policy, available at jillive.app/responsible-gaming.

2. Data Controller

2.1 For the purposes of applicable data protection law, JiliLive is the data controller responsible for your personal data collected through the jillive.app platform.

2.2 If you have any questions about how JiliLive handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Privacy Officer through the live chat feature on the platform or by email at the address provided in Section 14 of this policy.

3. Data We Collect

3.1 JiliLive collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID number, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, city/province of residence	Account communication, support, notifications
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud detection, performance optimization
Usage Data	Games played, bet amounts, session duration, login history	Responsible gaming monitoring, platform improvement
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, quality assurance

3.2 JiliLive does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulation (for example, where a player discloses a gambling-related health concern in the context of a responsible gaming request).

4. How We Collect Data

4.1 JiliLive collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the JiliLive platform, including cookies, server logs, and similar tracking technologies that record your IP address, device information, and browsing behavior on the platform.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with deposit and withdrawal transactions, and from identity verification service providers used to complete KYC checks.

5. How We Use Your Data

5.1 JiliLive uses the personal data we collect for the following purposes:

• To create and manage your JiliLive player account
• To verify your identity and age in compliance with Philippine gaming regulations (21+ requirement)
• To process deposits, withdrawals, and other financial transactions
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity
• To provide customer support and respond to your inquiries
• To administer bonuses, promotions, and loyalty programs
• To monitor gameplay for responsible gaming purposes and identify potential problem gambling indicators
• To improve the JiliLive platform, games, and services through analytics and performance monitoring
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account alerts
• To send you marketing communications where you have given consent, and to personalize promotional offers
• To comply with applicable legal and regulatory obligations, including reporting requirements under Philippine gaming and anti-money laundering laws

6. Legal Basis for Processing

6.1 JiliLive processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, gaming regulations, and tax reporting requirements.
• Legitimate interests: Processing carried out for JiliLive's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

7.1 JiliLive does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers used to confirm your identity and comply with regulatory requirements.
• Technology and hosting providers: Cloud hosting, server infrastructure, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), law enforcement agencies, and other government bodies where we are required by law to disclose information.
• Professional advisors: Legal counsel, auditors, and other professional advisors where necessary for the conduct of our business.

7.2 All third parties with whom JiliLive shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7.3 JiliLive does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

8. Data Retention

8.1 JiliLive retains personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 In general, JiliLive retains player account data for a minimum of five (5) years following account closure, in accordance with applicable Philippine anti-money laundering and gaming record-keeping requirements. Financial transaction records may be retained for longer periods where required by law.

8.3 Where personal data is no longer required for any lawful purpose, JiliLive will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8.4 You may request deletion of your personal data at any time by contacting our support team. Please note that we may be unable to delete certain data where retention is required by law or where the data is necessary for the establishment, exercise, or defense of legal claims.

9. Cookies and Tracking Technologies

9.1 JiliLive uses cookies and similar tracking technologies on the jillive.app platform. Cookies are small text files placed on your device that help us recognize you, maintain your session, and improve your experience on the platform.

9.2 JiliLive uses the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymous information about how players use the platform, helping us identify areas for improvement and optimize performance.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content and track the effectiveness of our marketing campaigns.

9.3 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the JiliLive platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Rights

10.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by JiliLive:

• Right to be informed: The right to be told how your personal data is being collected and used, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data JiliLive holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention requirements.
• Right to object: The right to object to certain types of processing, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

10.2 To exercise any of these rights, please contact our Data Privacy Officer via live chat on the JiliLive platform or by email as set out in Section 14. We will respond to all verified requests within thirty (30) days in accordance with applicable law.

10.3 JiliLive will not discriminate against you for exercising any of your data subject rights. However, exercising certain rights (such as requesting deletion of your account data) may affect your ability to continue using the platform.

11. Data Security

11.1 JiliLive implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the JiliLive platform
• Encryption of sensitive data at rest, including financial information and government ID details
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments and vulnerability testing of platform infrastructure
• Incident response procedures for detecting, reporting, and managing data security breaches

11.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, JiliLive will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

11.3 While JiliLive takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your JiliLive account credentials.

12. Children and Minors

12.1 JiliLive is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use JiliLive is 21 years, in accordance with applicable Philippine gaming regulations.

12.2 If JiliLive becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on JiliLive, please contact our support team immediately.

13. Changes to This Privacy Policy

13.1 JiliLive reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect.

13.2 The date of the most recent revision is displayed at the top of this Privacy Policy. Your continued use of the JiliLive platform following the effective date of any revision constitutes your acceptance of the updated policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how JiliLive is protecting your personal data.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way JiliLive handles your personal data, please contact our Data Privacy Officer through any of the following channels:

14.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for data protection in the Philippines.