Frequently Asked Questions

You must be at least 21 years old to register and play on JiliLive. This is in line with Philippine gaming regulations. JiliLive takes age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one JiliLive account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the email address or mobile number linked to your account and we'll send you a reset link or OTP. Follow the instructions to set a new password. If you're still having trouble, contact our 24/7 live chat support team from within the site or app.

Account verification is required before processing withdrawals above a certain threshold. You'll be asked to submit a valid government-issued ID (SSS, PhilHealth, UMID, passport, or driver's license) and a selfie for identity confirmation. Verification is usually completed within 24 hours. Verified accounts also enjoy higher withdrawal limits and faster processing times.

JiliLive supports the most popular payment methods used by Filipino players: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed securely using SSL encryption. We're constantly working to add more options, so check the Cashier section of your account for the latest available methods.

The minimum deposit on JiliLive is ₱100. This low entry point means you can start playing without a big upfront commitment — perfect for players who want to try out the games before going all in. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your payment method.

Deposits via GCash and PayMaya are typically credited to your JiliLive account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit hasn't reflected after an hour, contact our live chat support with your transaction reference number and we'll sort it out right away.

JiliLive does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider beforehand. Any fees charged by third-party providers are outside JiliLive's control.

Log in to your JiliLive account, go to the Cashier section, and select "Withdraw." Choose your preferred payout method — GCash, PayMaya, or bank transfer — enter the amount, and confirm. Make sure your account is verified before submitting a withdrawal request, as unverified accounts may experience delays or restrictions.

Most JiliLive withdrawals to GCash and PayMaya are processed within 1–3 hours. Bank transfers to BPI, BDO, or Metrobank typically take 1–2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. VIP players enjoy priority processing with faster turnaround times.

The minimum withdrawal amount on JiliLive is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional identity checks as part of our standard security procedures. This is to protect your funds and ensure compliance with applicable regulations.

Withdrawal requests can be declined for several reasons: your account may not be fully verified, you may have an active bonus with pending wagering requirements, or there may be a mismatch between your account details and your payment method. Check your account notifications for the specific reason, or contact our live chat support team for a full explanation and next steps.

JiliLive offers a wide range of games including slot machines, live dealer casino tables (blackjack, baccarat, roulette), fishing games like Caishen Fishing, card games like Teen Patti and Blackjack, arcade games like Darts, and a full sportsbook covering PBA, NBA, UFC, boxing, and more. Visit the Game page for the full library.

Yes. All JiliLive games use certified Random Number Generator (RNG) technology to ensure completely random and unbiased outcomes. Live dealer games are streamed from professional studios with real-time monitoring. JiliLive is committed to transparent, fair gaming — every spin, card draw, and dice roll is governed by the same certified system.

Absolutely. All JiliLive games are fully optimized for mobile play on both Android and iOS devices. You can play directly in your mobile browser with no downloads required, or download the JiliLive app from the App page for a faster, smoother experience with push notifications for new games and promotions.

JiliLive's sportsbook covers a broad range of sports popular with Filipino bettors: PBA basketball, NBA, UFC, international boxing, football (soccer), volleyball, and more. Live in-play betting is available for major events, letting you place wagers as the action unfolds. Visit the Bet page to see current odds and upcoming events.

New JiliLive players receive an exclusive welcome bonus on their first deposit. The bonus amount and terms are displayed on the Register page and in the Promotions section of your account after signing up. Bonuses are subject to wagering requirements — make sure to read the full terms before claiming so you know exactly what's needed to unlock your winnings.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Requirements vary by promotion — always check the specific terms for each offer.

Yes. JiliLive regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, fishing game tournaments, and seasonal events tied to Philippine holidays. Log in to your account and check the Promotions section to see what's currently available. VIP members receive exclusive offers not available to regular players.

JiliLive is committed to responsible gaming. We provide tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion options — all accessible from your account settings. We also enforce strict age verification (21+) and train our support team to identify and assist players who may be experiencing gambling-related difficulties. Visit our Responsible Gaming page for full details.

If you feel you need a break from gaming, JiliLive offers self-exclusion options ranging from a 24-hour cooling-off period to permanent account closure. Go to Account Settings and select "Responsible Gaming" to set your preferred exclusion period. Once activated, you will not be able to log in or place bets during the exclusion period. For immediate assistance, contact our live chat support team directly.

Yes. JiliLive uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. For full details on how we handle your data, please read our Privacy Policy.